Sr Supervisor Operations

Missouri American Water Company

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater, and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Primary Role
Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

  • Supervise and coordinate regional construction, operations, and maintenance within established budget limitations. (10%)
  • Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)
  • Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security,
    etc.) is maintained. (10%)
  • Obtains all required permits, licenses, rights of way, etc. required for proper compliance. (10%)
  • May be involved in customer service related issues. (10%)
  • Implement and foster the coaching and development of employees, including idea generation,
    within respective functional areas. (10%)
  • Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
  • Continue to reinforce the importance of developing a diverse workforce.
  • Work collaboratively with other functional leads to mitigate business risks.
  • Implement effective communications at all levels of our operations.
  • Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
  • Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)

Knowledge / Skills

  • Knowledge of the regulated water business and the regulations impacting the business.
  • Knowledge of process and operational areas.
  • Experience/Education
  • Bachelors or equivalent experience
  • Minimum 2-5 years experience in operations

Travel Requirements
Local and occasional regional travel

Work Environment
Indoor and outdoor environment. 24/7 operations


  • Certifications (Picklist):
    • State license preferred. Must possess valid drivers license.
    • Certifications/Training in Safety preferred
  • Physical/Cognitive Requirements (Picklist):
    • Ability to sit, stand, bend, and walk for long periods of time.
    • Lift minimum 25lbs. Occasional hands-on work required.
  • Champions safety
  • Collaborates
  • Cultivates innovation
  • Customer obsessed
  • Drives Results
  • Nimble learning


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